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Commitment to Our Supporters

The immediate, life-changing surgeries we provide to children worldwide could not happen without our donors who generously contribute their hard-earned resources and time to our cause. We thank them for their compassion. If you aren't a donor yet, we invite you to support Operation Smile with the promise that you will experience the joy of helping a child who needs your kindness.

Donor communication and commitment

Since 1982, donors and volunteers have trusted Operation Smile with their personal information. Operation Smile strives for accurate, respectful and relevant communication with our donors. We do not sell or rent our list of donors and volunteers. From time to time, we may exchange a portion of our list with select nonprofit groups. Operation Smile is committed to properly and carefully managing the information you have entrusted with us. Your trust is the foundation of what we call our Donor First Commitment.

We adhere to the AFP Donor Bill of Rights

Operation Smile operates in a manner consistent with the Association of Fundraising Professionals' (AFP's) Donor Bill of Rights and the AFP Code of Ethical Principles and Standards of Professional Practice.
 

Download AFP Donor Bill of Rights

Download AFP Code of Ethical Principles and Standards of Professionals

We believe in consumer choice

As a non-profit member of the Direct Marketing Association (DMA), Operation Smile follows the DMA Guidelines for Ethical Business Practice and Commitment to Consumer Choice. You can have confidence knowing that we have taken the important steps necessary to safeguard your privacy and mailing preferences.

Updating your information

If you would like to correct or update your personal information, modify your mailing preferences, or if you do not wish to participate in our list exchange activities, please contact our Donor Relations Team at 888-677-6453, Monday - Friday, 8:30 a.m. - 11:00 p.m. EST. You may also email drelations@operationsmile.org or alert us by mail.

Operation Smile
3641 Faculty Boulevard
Virginia Beach, VA 23453 USA